Home FAQ

What do I need to do before I make a Home Insurance claim?
If the claim relates to a theft or attempted theft, or damage caused by intentional acts, riots or vehicle impact, this should be reported to Allianz asap. Once this has been done, you can lodge your claim online here and Allianz will contact you within 48 business hours. Alternatively you can contact National Seniors on 1300 50 50 99 and be transferred to the Allianz claims team.

Do you have an online calculator for Home Insurance?
To use our Home and Contents Insurance calculators, click here.

What different home insurance policies do you offer?
National Seniors Insurance can arrange an insured events policy (Classic) or an Accidental loss or damage cover (Prestige) underwritten by Allianz Australia Insurance Limited.

How do I make a home insurance claim?
The fastest, easiest way is via Allianz's online claim form. You can submit your home insurance claim notification 24 hours a day, 7 days a week. It takes less than 10 minutes to complete the form, and once received by Allianz, a Claims Service Consultant will contact you within 4 business hours. Alternatively, you can contact National Seniors on 1300 50 50 99 and be transferred to the Allianz claims team.

What proof of ownership documents do I need?
Documents such as purchase receipts, credit card statements and owner's handbooks will help. When you speak to a Claims Service Consultant, they'll let you know what you need to provide to help Allianz process your claim.

How do I submit a claim for broken glass?
If you need to lodge a glass claim, you can call O'Brien Glass on 13 1616. To assist with the processing of your claim, please have your policy number with you when you call, together with details of how the breakage occurred, and O'Brien Glass will manage the process for you. Alternatively you can call Allianz on 13 1000.

How do I make a motor or property insurance claim?
The fastest, easiest way is via Allianz's online claim form. You can submit your motor or property insurance claim notification 24 hours a day, 7 days a week. It takes less than 10 minutes to complete the form, and once received by Allianz, a Claims Service Consultant will contact you within 4 business hours. Alternatively, you can call Allianz on 13 1000.

How do I make a home insurance claim?
The fastest, easiest way is via Allianz's online claim form. You can submit your Home insurance claim notification 24 hours a day, 7 days a week. It takes less than 10 minutes to complete the form, and once received by Allianz, a Claims Service Consultant will contact you within 4 business hours. Alternatively, you can call us on 13 1000.

What should I do if someone makes a claim against me?
Notify Allianz of your claim online as soon as possible, or call Allianz on 13 1000 and a claim consultant will take you through the claims process. Try to get names and addresses of witnesses, if there are any. Don't make any admissions of liability and don't attempt to settle any claim made against you.

How will my possessions be replaced?
In most cases, Allianz organise the quotes and replacement of your possessions.

Can I pay my home insurance by the month?
Yes. Home Insurance policies purchased via National Seniors Insurance can be paid on a monthly basis at no extra cost and can be direct debited from a credit card or bank account. Premiums payable by instalments may be subject to minor adjustments (upwards or downwards) due to rounding and financial institution transactions fees may apply.

Can I pay via BPAY?
BPAY payments can be made on new policies purchased via the National Seniors Call Centre 1300 50 50 99. BPAY payments can also be made for renewals, subject to the Reference & Biller Code being supplied when making the payment (Reference & Biller Code is indicated on the Renewal notice).

I am entitled to Input Tax Credit, should I declare this?
If you have an insurance policy through us, and intend on claiming Input Tax Credit, you will need to declare this, and provide us with your ABN.

How do I change what I'm covered for in my Home Insurance Policy?
If you need to make changes to your existing policy, you can update your details by contacting National Seniors Insurance on 1300 50 50 99.

Why is my renewal more expensive this year?
There are a range of factors that can cause your premium to increase on renewal, such as an increase to the cost of repairs, claims or severe weather events. If you are concerned with your premium increase, please don't hesitate to contact us directly on 1300 50 50 99.

How do I change my banking details?
If you're currently paying via direct debit, you can update your details by contacting National Seniors Insurance on 1300 50 50 99.

How do I pay if I don't have a credit/debit card?
Please call us on 1300 50 50 99 to discuss alternative payment options.

What is the Renewal Invitation Guarantee offered on National Seniors Insurance policies?
As long as the insurance policy has been issued in accordance with the terms and conditions set out under 'Our agreement with you' in the policy wording, and you remain a member of National Seniors Australia, renewal will be offered for the policy at the end of each period of insurance regardless of your age or claims experience. Refer to the PDS for full terms & conditions.